Ofgem Code of Practice

Compliance:
Concise Energy have signed up to the Ofgem Voluntary Code of Practice and adhere rigidly to best practices therein.
Once we commence working on your behalf Concise Energy Brokers Ltd.’s fees can be either recovered by a transparent brokerage commission payable directly from the successful supplier or on the basis of a direct fee charged to client.
If the client chooses the brokerage commission option, Concise Energy are happy for the client to confirm the details of the total payment received from the supplier in connection with the contract and all work carried out on behalf of the client by Concise Energy. We would also recommend that any company using a broker should verify whether a similar arrangement exists with their own broker to ensure clarity and parity on total costs paid.
In some instances, an energy broker may ask the client for a fee, this isn’t the case with Concise Energy.
Energy suppliers will normally pay a commission to an energy broker for acquiring or retaining a customer for them, but we will never ask you for money for arranging your contract or engaging in all usual energy brokerage general services unless that is your preferred payment option, this fee will be disclosed before the commencement of the contract; if triggered by the client.
The FREE services offered by us include determining best fit supplier and contract type – contract efficient services such as contract negotiations and paperwork for both changing supplier or renewing of current contracts – usual bill checking services – assisting with the resolution of any mid contractual issues between the client and supplier.
Whilst they do not charge a fee to the client for our services, Concise Energy reserve the right to invoice the supplier for the contract and any additional services submitted on behalf of the client.

 

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